Change of address
If you change name, address or telephone number, please let our receptionists know by calling or writing to us. If you move outside the practice area you may need to find a doctor in your new area. To register with a new doctor visit the surgery of your choice, if you have your medical card take that with you.
Medical education
We are a training practice and you may be offered an appointment with a GP registrar. These doctors are fully qualified will have had experience in several hospital specialities. They are completing their specialist training as a GP.
We also teach medical students and sometimes you may be asked to see the doctor or nurse with a student present. You will always be asked beforehand if this is acceptable and you may ask for the student to withdraw if you prefer to have your consultation in private.
Disabled access
There is good access for the disabled to all of our consultation rooms. A designated parking bay is adjacent to the surgery entrance and the surgery has a ramp and wide doors to allow for wheelchair access.
Complaints policy
We take complaints very seriously. If you have a problem regarding the surgery or the services we offer, please contact the Practice Manager by telephone or, if you prefer, in writing. Every effort will be made to answer your concerns as soon as possible.
Pauline Pritchard
Betws-y-Coed Surgery
Ffordd Gethin
Pentre Du
Betws-y-Coed
LL24 0BP
Telephone: 01690 710205
Access to medical records
The practice is registered and complies with the Data Protection Act 1998. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with in accordance with the Act. Please contact the Practice Manager for further information.
Patient confidentiality
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible care.
This information may be used for management and audit purposes. However, it is usually only available to, and used by, those involved in your care. You have the right to know what information we hold about you. If you would like to see your records please contact the Practice Manager.
Patient rights and responsibilities
We aim to treat our patients courteously at all times and expect our patients to treat our staff in the same way.
If you are unable to keep an appointment please let us know in plently of time.
Please inform us of your past illnesses, medication, hospital admissions and any other relevant details.
Violent or abusive behaviour
We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.
Using this website
The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal advice patients receive when consulting a G.P.
Your Local Health Board
Our practice is in the area covered by the Conwy Local Health Board which is responsible for ensuring you receive all the services you need. For details of all primary care services in the area, visit the Conwy Local Health Board's website or the NHS website at www.nhs.uk
Conwy Local Health Board
Princes Park
Princes Drive
Colwyn Bay
LL29 8PL
Telephone: 01492 536586
Fax: 01492 536587
